Quality of Service through the Strategic Use of Technology

Authors

  • Wayne Myles

DOI:

https://doi.org/10.36366/frontiers.v2i1.31

Keywords:

technology, international educators, electronic advisors, study abroad

Abstract

We live under the spectre of never quite getting beyond the last upgrade in our array of new electronic tools. We have become unwittingly tied to an ever-increasing set of demands to learn, relearn, and apply the latest addition to our technological inventory. The advent of e-mail has compressed communication patterns, committing us to “immediate” responses. World Wide Web home pages explode information sources, leaving us floundering for the best hypertext link to follow. Computer databases spin out reports on every imaginable aspect of our work. 

How do we feel about our new status as “electronic advisors”? How is our interaction with students faring in all of this? Have we been able to secure more time for students to draw on our experience and knowledge through these labor-saving devices? What has happened to our priorities? Has quality of service to the students kept abreast with the demands of processing ever-increasing amounts of information? 

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Author Biography

Wayne Myles

Wayne Myles is the Director of the International Centre at Queen's University in Kingston, Ontario. His work and study have taken him for extended periods to Japan, England, Zambia, and Indonesia. 

References

Council on International Education Exchange (CIEE). Going Places: The High-School Student’s Guide to Study, Travel and Adventure Abroad. New York: St. Martin’s Press, 1993.

Debicki, Mary E. Preparing for Study Abroad: Pre-departure Self-Orientation Questions Transitions Abroad: International Resource Guide: Study No. 5, Amherst, MA: Transitions Abroad Advisory Services, P.O. Box 344, Amherst, MA 01004.

Hess, J. Daniel. The Whole World Guide to Culture Learning. Intercultural Press, Inc. 1994, P.O. Box 700, Yarmouth, ME 04096.

Hoffa, William; Pearson, John; and Slind, Marvin (eds.) NAFSA’s Guide to Education Abroad for Advisors and Administrators. NAFSA: Association of International Educators, 1993. 1875 Connecticut Avenue, NW, Suite 1000, Washington, DC 20009-5728.

Metzger, Steven W. Before You Go: A Manual for Self-Orientation. London, ON: London Cross Cultural Learner Centre, 1986.

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Published

1996-11-15

How to Cite

Myles, W. (1996). Quality of Service through the Strategic Use of Technology. Frontiers: The Interdisciplinary Journal of Study Abroad, 2(1), 101–110. https://doi.org/10.36366/frontiers.v2i1.31